See What Our Customers Are Saying About Gala Tent

slightly to small, otherwise , great
Response from Gala Tent UK
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I shopped around for ages and finally decided to buy a 6 x4 mtr gala tent. We went with the thicker canvass as the tent will be used quite extensively over the year as we run bars for events and this Marquee will be up 20 times this year for several days at a time.We did a dummy run when the tent first arrived and it is not difficult to work out how to assemble the poles. We do have one of the roof poles that has a 'tear/snag' actually in the metal and two of us managed to cut ourselves on it... doesn't affect the strength and too much effort to send it back so will just tap it to prevent any future injury. We purchased the ground bar set because we want stability and it is probably more substantial than the rest of the frame. If you buy ground kit then you will end up with one surplus set of feet . First impressions are that the wing nut fastenings will probably be a bit flimsy and we may need to swop this for nut and bolts which will necessitate some modifications. The foot plates have pre drilled holes so that they can be pegged but the size of the foot plate is small and the pegs pathetic ... same size as camping tent pegs. The pegs supplied for the ground bar set are also woefully unsubstantial and will need to be replaced. Hopefully the actual tent will be substantial enough for our needs and we do regularly see gala tents as trade tents but the equipment supplied for anchoring is not good enough and would not prevent the tent from blowing away ... so be prepared to substantially up grade this. I speak from experience of tents blowing away, as we had one literally take off despite being anchored to the floor and tied to heavy water barrels... very messy and expensive.So.. in short..... most substantial we could find for the price. Poles and canvass relatively durable. Fixings are poor / flimsy (wing nuts and pegs) So if you buy , be prepared to do some modification/ improvements to keep it on the ground or pray for calm days
Response from Gala Tent UK
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Just received my 5th gazebo as well as matting lights and heaters from gala great products and great services.

Excellent and very personable services from Julie. Your payment software needs someone over 60 to use it cold so that you get objective feedback. Not a good experience.
Response from Gala Tent UK
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First of all I found customer service to be absolutely second to none. Secondly, delivery was quite amazing. We live in the Scottish Highlands and always suffer from our outlying postcode. But no problem here, we took delivery of our marquee 22 hours after the order was placed. We erected the tent a week later. We had two different sets of instructions, which really hampered the job, but we also had too many people trying to organize the job, which made things more complicated too. Our first event was a very muddy one and I was worried that out beautiful marquee was ruined as it sat for two days covered in mud. However I spread each panel out in the grass at home and scrubbed it with ordinary washing up liquid and it came up lovely, I hosed it down and it dried fairly fast too. Very pleased with the quality for a mid range marquee. Would definitely recommend and use this company again.

Gazebo quality is very good and when the carry case zip came apart on first use, I was sent a replacement bag immediately.

Haven't had much chance to use the pop up yet but so far so good. one criticism is of the carrying bag zip which arrears to have no stop fell apart on first use and have had to spend time reassembling the zip to be able to close the bag
Response from Gala Tent UK
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Found the service very good and clear .I would only recommended that when choose the colour it would help to put the colour name there as well . Just the basic colour Red , Green etc
Response from Gala Tent UK
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Competent , fast delivery

Excellent service & speedy deliver exactly as quoted. - Well made product - simple to erect - fabric is excellent weight/quality - carry bag handles stitching started to come undone on first use and internal pocket, which I assume is for the instruction booklet) isn't big enough. But very happy with my purchase - it came highly recommended by other traders and they were right. Thanks.
Response from Gala Tent UK
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I would have given 5 stars but for the delivery, on the order was a special delivery box in which I entered if not in please leave at my neighbour over the road, the driver did not do this but took it back to his depot so I had to ask for next day, my wife asked the driver why he did not leave it at the neighbour, he said he did not know.
Apology from Gala Tent UK
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I have only awarded 4 stars because I only purchased this 8M x 4M marquee last week, and it is unlikely to be erected for several weeks when the weather starts to improve, so at the moment I can only comment on the service received. I had researched the market for several weeks until I had identified the product I wanted to buy and it was at this point that I contacted Gala Tents to ensure that I included the right accessories and anchorage equipment etc. I was given excellent advise and guidance and this meant I was able to place my complete order within an hour. Then much to my surprise it was delivered the following day. Many thanks.

Good product, sturdy for its price. Good delivery service and friendly efficient staff on the telephone.

Very good value. serves the required purpose

These items have not even been opened yet. Delivery was quicker than expected. They are to replace covers an a marquee purchased about 7 years ago which has been standing ever since, the original covers lasted 6 years or so - no complaints!