See What Our Customers Are Saying About Gala Tent

Good quality, very sturdy. A lot more difficult to put up/down than I imagined due to it being so heavy and as such not suitable for the occasional use I had planned

Would have scored 5 stars if there had been instructions with the kit.
Response from Gala Tent UK
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quick response good product will use again

While I cannot fault the quality of the gutter, and it's ability to take the rain water away from the middle it does hang down too far, so you can't really use the opening as a walkway without stooping.

Very professional company who fulfilled our order promptly . The items arrived in the promised time and were of high standard. Staff were polite and informative . Would defiantly use again.

Good customer service. On time delivery. Reasonable in price

The marquee is a quality product with a few minor issues related to my needs. There were stitched self adhesive labels which I did not want as it is a non commercial location.The Pro version uses Dutch lacing rather than heavy duty zips, and I found that the location of the Velcro strips meant that they were not fully overlapped, especially with the ground bars fitted. The wing nuts were fairly poor and I requested four extra which were promptly provided and were of far superior quality. I also ordered the wind resistance anchoring and the strap mechanism on one was poor. Despite these issues, I am happy with the product.I have recommended and demonstrated the marquee to my brother in law.
Response from Gala Tent UK
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Product is as expected but delivery was messed up so spoilt they who experience. Product was still in delivery depot when they said they had tried to deliver it. Brought it the next day
Response from Gala Tent UK
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Purchased a repair patch which was too small,pity they don't come in different sizes

The 3mx3m Gala Shade Pro 40 is a sturdy product and the logo printing looks great. Very helpful discussions with your staff to get exactly what we wanted. Excellent customer service. The only draw back was two holes in the ground bars were drilled on the incorrect side but easily remedied.

Good quality tent and good instructions and all the bits were there what more could I need.

Am happy now have my gala tent now I have it.Problem was with the delivery company, I was told it would arrive on a Thursday any time between 8-6pm no worries. At 4pm it hadn't arrived phoned the delivery company was told it will definitely be there today.5.30 phoned them again oh the driver ran out of time! What is that an excuse sorry no so he's gone home at 5.04 great so when was you going to let me know? Answer we wait for you to call we do not e.mail or phone you.Re booked delivery for the monday as I had to go out Friday at 12.00 so I could not be in all day.Friday 11.40 it was delivered luckley I was in the hall putting my shoes on and the door bell rang so I was at home 3 minutes later I'd have gone.Maybe better communication skills from the delivery company. I purposely did not name them in the hope that someone from gala tent will look at this and consider a different delivery company as I think it was a really bad service.

Overall the tent itself is great delivery is good , but stopped short of the five star only because verbal description was not that good , so returned a cover at my own cost to get a better one

We have one of the original Gala Shade Pro gazebos (still going strong if a bit dirty), and a Gala Tent Marquee. The service from Gala Tent is superb (always has been), and goods arrived next day. Time will tell - this Gala Shade frame does not feels as sturdy as the old one, and the fabric not so heavy duty (you'd be hard pushed to tear the old one - not so sure about this).

The customer care was nice and willing to solve the problem with the broken part. The only issue I had was that it took almost 3 weeks for the part to arrive, but it might have been a delivery problem and not Gala Tent fault.Their online support is really nice and I always managed to speak with someone which I also think is really good.Overall... A good service and good quality products.