See What Our Customers Are Saying About Gala Tent

Excellent product and good service.

Ordered a gazebo 3.30pm on a Thursday and received it the next day. Excellent customer service. My only negative is that it is so heavy to carry and not easy to pull along as it keeps turning over with just 2 wheels on the trolly carry case. Would 4 wheels not be easier then it could be pushed upright and you could have a bit more control? Nice and sturdy once set up.

good customer service

Great service and super fast delivery, the product doesn't feel as good quality as the last canopy but is still very good

The marquee that we purchased is great. A couple of parts broke after the first use, but these were promptly replaced by Gala tent. The only issue with this marquee compared to older models is that there is no way of keeping the flaps along the side down, which creates an issue when it is windy and rainy, as the rains blows in. On earlier models there were fastenings on each leg which helped hold the flap from the roof down. We had to resort to gaffa tape.
Response from Gala Tent UK
""

Your service was excellent, let down only by the courier delivering to the wrong Old Rectory (there being 6 within 5 miles but only one with the correct post code). You recovered the situation by sending out a second batch very promptly. Thank you.The product, spares for our Gala tent require comment. The cross piece that joins roof pole members needs to be well welded to take the bending strain when the tent is subject to strong gusts. More crucially, the nut welded onto the T crosses that join the A poles to the D 1&2 are not strong enough to take the strain put on them. A longer round headed bolt going through the T member and fastened with a standard nut would be more reliable.

Good product for the price. Delivered promptly. Overall very pleased.

The quality of the gazebo is excellent. It is really strong and weatherproof and looks very professional. We were however slightly disappointed with the half wall which has a slot in for a vertical strengthening bar but this is not supplied as part of the package and at no point were we informed that we would need to purchase this as an additional item. Also we ordered a canopy for the front of the gazebo which apparently only comes in white but again we were not told this even though we were purchasing a blue gazebo

Very helpful on the phone during enquiry and on order.Dispatched next day and arrived on time.Parts missing but after a swift conversation with customer services,missing parts dispatched and arrived next day.Excellent product

ON LINE CHAT WAS NOT TOO HELPFULL BUT WHEN I PHONED THAT WAS GOOD

The tent we purchased on behalf of our riding club was easy to erect and quite straight forward. The only complaint I may have is that the Velcro fastenings were pulled out of the seam by the wind so it is now damaged and needs stitching back in.
Response from Gala Tent UK
""

Excellent once erected. Guidance on attaching walls needed: Window blinds inside or out? If end panels have logo outside, then blinds are inside (zip arrangement decrees). Second: bolts very stiff. It would not be difficult to add a simple tool to overcome this. Otherwise, overall quality first class
Response from Gala Tent UK
""

I have purchased a few tents from gala & find you very reliable, a few nots & bolts missing from fushion tent but sorted now

Purchased ground bar set for a 3 x 4.5M gazebo. They worked ok but I did have tussle getting the corner bracket holes to line up. After a particularly wet bank holiday I found water had worked its way into the rear side wall ground bar channel and washed rust from the inside of the tubing. It's a pity they are not made from aluminium like the rest of the frame. However, the gazebo is excellent and I would highly recommend Gala Tent.

Product (Gazebo) robust and easy to use, When I placed the order I was told that the colour I selected was not in stock but would be available by the end of the week, it eventually arrived after 3 weeks with out side walls, several telephone calls had to be made to get the walls delivered. I am now the proud owner of a Gala Gazebo, at all times the staff were friendly, I would recommend Gala to my friends