See What Our Customers Are Saying About Gala Tent

Spoke to Andrew last week re: 6m x 12m marquee going up - managed to pull the a-frame in and attach d1 and d2 with ease. thanks for the help, worked a treat. Happy Customer.

I just wanted to thank you and your team for ensuring the marquee we ordered arrived on time. It is a fantastic product an i am glad we opted to use Gala Tents. Thanks again for all your help.

Many thanks for your quick and very helpful response to my query regarding the number of cartons that made up the order.Although the marquee will not be used until 3rd June I am happy that it all appears to be in order, there was slight superficial damage to the cartons but nothing to cause concern.From making my first enquiry regarding your products to receiving my order was just under 22 hours ! I cannot fault your service and would recommend you to anybody wishing to buy any of your products.

I would just like to thank you and your staff for a pleasant visit to you factory today. The sales staff were very helpful courteous and obliging, giving impartial advice, which allowed me to purchase a tent suitable for my particular needs

Hello, the ordering of the Tent and the service and delivery was the best I have every experienced on an internet Purchase! And we do a lot! Very helpful, great advise and sorted an urgent problem out for me. They did not have the item I originally wanted to buy for delivery next day however your team sorted me out with exactly what I actually needed for the job for less money than than I had expected to pay, so they really are not a company to sell you the most expensive but what will suit you and try to give you the best deal for what you need in other words they do not want to take your money for the sake of it there priority is for customer satisfaction this stragey will mean you will pass on their details and your own satisfaction, well done Gala tents. I have only just received the tent so am not able to comment on its quality or if it did actually suit the job but we plan to put it up in the next few days and we will report back then with a full satisfaction report I am sure. And if it works for us for this special occasion I will be back to start to purchase or the other accessories to go with it. Happy for you to publish this e-mail along with my name, but I will send in another indepth one once it has been put up. Many thanks for all your help and advise Henia Slack

What can one Say, Ordered my Table Weds,-Delivered 09.30Hrs Thursday, as advertised. Excellent service. Table was just what was required and in good condition. Five star service Thank you AJF.

Many thanks for your very prompt attention to sending a replacement bulb for one of the patio heaters recently purchased from Gala. Both my husband and I are very impressedwith the products we purchased and the excellent service which Gala Tents provide. We have been very well looked after.We would certainly recommend your Company to any of our family and friends who may be interested in purchasing any product you supply.

Many thank for sorting some wheels, Now I know why I always deal with Gala Tents.Thanks.Rex

I purchased the 6 x 12m marquee over the telephone after looking at your products via your website. The sales person was most helpful and discussed with me additional items such as flooring and ratchet ties. I was assured that the marquee would be delivered during the week commencing 12 March. In fact the marquee arrived the day after the order was made. We live in Devon and I was very impressed with the speed of delivery. The marquee consisted of about 15 boxes and arrived on a sealed pallet. Unfortunately we were unable to make use of the marquee as we had to cancel our planned function. In fact none of the boxes were even opened. I was very impressed with the level of customer services with regard to my request to return the marquee. I was kept informed of the returns’ procedure at all levels. Although I haven’t received the refund at the date of writing this email, I am assured that the monies will be refunded on 13 April 2012. I would not hesitate to recommend Gala Tents based on the level of customer service that I have received.Many thanks

It was a pleasure doing business with Gala Tent. Keep up the excellent customer care. It is very hard to find a company as conscientious as yourself nowadays.

I dont know a thing anout marquees & I am a women. Great service from everyone, we have a quality product but for an affordable price. I love the customer service, working with the lack of my knowledge and still being able to laugh. We will definatly be back to buy from you again. Jaclyn oakes Sweet bouquets of bath

I would like to put a few words together about my recent purchase.I purchased a 4m x 6m Gala Tent and Gala matting for a birthday party that I am having in my garden. Unfortunately when the matting arrived it was damaged. I immediately contacted the Customer Service dept and spoke to Melissa who asked me to send a photo so that it could be investigated, I did this immediately and within a couple of days I got a reply stating that they would refund the cost of the matting. This was an excellent gesture. I put up the marquee and noticed an eyelet missing, and a day later it absolutely poured down. There was a leak where some of the stitching was, so I again contacted Melissa who asked if I wanted a replacement panel or the parts to fit myself. Melissa said that she would send some spare eyelets together with an eyelet closing tool and would also send me some sealant free of charge. Once again, excellent service.It is nice to have a customer service department who actually put the customer first, well done Melissa. I also spoke with Craig in sales and suggested that they could do with a side panel with a door in, guess what? They do actually make them, so because of the excellent service I had received I purchased one..I am well pleased with my purchase, the sales team and the excellent customer service, 10/10... I would recommend this company to anyone wanting a professional marquee at a reasonable price...

The resolution you provided us on the issue we had last week.I just wanted to say thank you very very much on what you did for us and the speed you resolved my issue, I as the managing director am most pleased as we would have lost a Huge job which you saved us from losing.Next day delivery was what you promised and without fail, it was with us 8am, could not believe our luck. So here's a massive well done and a huge thanks for your help.Please pass on our compliments to your manager for hiring such a super star and a customer focused member of the team. I'd be more then happy to speak to whom is your manager direct and compliment you and your service you gave to us. Really did get us out of a huge pickle.

Just a quick note to say that the replacement table has turned up and all is well. Thank you very much for everything Gala have done.

The service and products from Gala Tent have always been excellent and this occasion was no different.I have now bought 3 4mx10m marquees on behalf of our village community charity. The first one proved to be so useful and sturdy that we invested in a second (including ground bars, tiedowns and guttering) and now have decided a third will provide us with enough space for most events. We are reassured that if the 'canvas' or poles/fittings get damaged we can get replacements unlike many firms.It is always reassuring, too, to get a phone call from you if there is a problem.