Gala Tent Reviews

Hi Michaela
Really appreciate the help - great to know there's good personal after sales service!
Hopefully our business looks like it'll pick up over summer so we'll be sure to use you again.

Bought from gala as they promised good after sales and spare parts - Did they deliver after just one year on the top of the range canopy the ring pulleys broke that held the legs up did they help only to offer 10% off a new canopy

Response from Gala Tent
Thank you for your review, your feedback is very important to Gala Tent. It is reasonable to say that your canopy requires a little maintenance not a replacement, if you require any further assistance please don’t hesitate to contact our customer service team

Hi Gala
Many thanks ordered tent Thursday arrived Friday just as stated if marquee is as good up as your service i will be most impressed.

I asked for a fire certificate for my goods and was sent a copy within 15 minutes of sending the email. what prompt service from your customer service team, many thanks.

The Pro MX arrived today and certainly from first impressions the difference from the Compact is like chalk and cheese. This is the sort of quality I was expecting so it is a relief that it looks every bit as good as I was hoping for, the frame is impressively heavy duty and really nicely put together, lovely neat stitching, everything lines up and fits perfectly and it's looks really impressive and professional, so just the ticket.

The Pro 50, is a Good sturdy product I have used it twice a week for over a year, and found it to be very well made, its only let down by the Velcro like material which you adhere the side sheets, I would like to think this has been replaced by a much improved product before I purchase an additional marquee, other than that a 1st class product and service

Response from Gala Tent
Thank you for your review George, your feedback is very important to Gala Tent, we haven’t had any previous complaint about our Velcro, this is new one for us, however as always we value all our clients custom and if your structure has served you well as you say also in your review it maybe down to fair wear. Gala Tent would like to offer you 10% discount on your next purchase as a good will gesture.

Dear Gala Tents,
You may remember that earlier in the year you kindly donated to us a 4x4m tent for a school with refugees in Burkina Faso, Africa? Also you donated a lot of canvas and pieces of tents.We promised to send some pictures, and here they are. I know it is quite a while since you gave the tent - I led the group out in Nov which took the tent to the place where it was going. We used the tent in couple different locations, as you can probably see in the pictures. We first set it up at a newly established school in a very poor slum area. This school doesn't have enough classrooms for the children that come, and they were keen to see how the tent was, to see if it could be used to provide a cheaper alternative to building.This school has an out-post school far out in the countryside where children who don't go to any other school gather each evening to learn to read and write. We ended up leaving the tent there, as the ram-shackle structure they had for teaching the children in before was really far from ideal. They were absolutely delighted with the tent, which was a talking point in the whole community. No-one had ever seen anything like it before! It doubled the space they had for teaching the children in and made it far more prestigious to go to this school than before. It was a proper school! now!If you ever have seconds or unwanted tents (especially larger ones) in the future that you would be willing to donate to Africa, please do let us know. We would be very grateful to have them and they would certainly be appreciated over there. We send containers over to Burkina Faso to supply our schools and also local hospitals several times a year, so there is no problem in getting the tents to the destination.Feel free to be in touch if you want more details.
thank you once again for your kind donation. Click here to see my review

The marquee from Gala Tent Ltd is fantastic, well manufactured and easy to assemble. The staff who dealt with me regarding this win were very friendly and professional. A lovely experience all round. Thank you once again.

Thank you for the excellent service provided by Gala. Not least the patience and care from Rebbeca Humphries. Faced with what seemed to be a new situation for her .... understandable conflict of EU law in respect Canary Islands Spain..... The product arrived safely and confirm we TOTAL delight with the product .....This could be only the beginning !! LCW

I am seriously having the last laugh, an acquaintance ridiculed me for the price I paid for my Gala Tent, his £120 cheapy, after yesterdays wind is now on a crash course to land somewhere miles away all bent and tattered……ouch, I told him he should have gone to Gala Click here to see my video

It's the way a company deals with issues that really counts. This morning I received my new table in good condition. Thank you for handling this issue quickly and fairly, you were faultless.I will not hesitate to recommend Gala Tent to others.

Many sincere thanks to Gala Tent for the way in which you handled my situation after purchase, I will certainly be recommending your company to both family & friends alike. Thank you once again for your very friendly 1st class customer service.

Hi Guys, We borrowed a Gala tent for our wedding venue. We draped it and added floral displays and had the venue of our dreams. If only we could put a photo of your marquee in this review. So impressed were we with the quality of your produce that we would not hesitate to recommend you and purchase your goods. If that does not impress anyone then just to add another gold medal to your product, we had to replace a side panel due to modifications this was ordered at 1pm and the replacement was at the front door by 8.30am the following morning. Thats what I call service. Thank you Gala Tent, your product helped to make our day special and for the hasty replacement panel to save us any embarrassment when returning the marquee to our friends.

The quality and speed of delivery deserves a 5 star rating, but when I wanted to purchase a different style of tent side the price quoted was more than the cost of the complete tent! It seems unless it is a stock item the price is over the top. I couldn't even purchase a door zip to install myself.

Response from Gala Tent
Thank you for your review Mr Dean, your feedback is very important to Gala Tent, unfortunately with one off bespoke work this carries a high value but we do guarantee quality workmanship.

i was very impressed with the service and quality of the goods. delivery was very quick