Gala Tent Reviews
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Michael Acott
4/5
2016-06-22
Excellent tent, of good quality and well constructed. It is easy to put up and down by two persons. Disappointed that it does not come with bags for poles and canvas as standard - the boxes it comes in will soon get damaged and damp when out camping with the Cub Scouts - hence loss of a star.
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Barry Holman
5/5
2016-06-22
Third Gala tent i've purchased, must be good!
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Barry Holman
5/5
2016-06-22
Very good quality, very quick delivery and not a bad price!
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Andrew Metcalf
5/5
2016-06-22
We used our gala tent at our first festival last week. It was easy to erect with two people and was very stable with the ground kit. The sales team were very efficient and the gala tent arrived in good time. We would recommend this product.
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Dominic Wareham
5/5
2016-06-21
Prompt service and delivery
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Mr Colin Clayton
2/5
2016-06-21
I'm happy with the marquee frame but not the Canopy
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Jossy Sayir
3/5
2016-06-16
GalaTent have been putting in a great effort at making their products user friendly and suitable directly for end consumers rather than just for professional tent hire companies. I am one of those end consumers and I appreciated their clear explanatory videos and help setting up the tent. However, this is not quite 'IKEA-level' yet and there is still much to improve on the completeness of their explanations, so currently as an end user I had to do some figuring out myself and couldn't rely solely on the videos. For example, the videos don't show what to do with the 'middle legs' flaps nor that you have to put the 'C' legs with the holes down facing outwards in order to peg them in. There are no instructions on how to attach the end walls or side walls if you decide to leave out some bays to create an opening (as advertised on the product description.) Nevertheless, this is a fantastic solid product and I am delighted with my purchase and with GalaTent's effort to make it user friendly. I hope that GalaTent keeps working on it and listening to customer feedback and make their product and instructions even better!UPDATE: my original review had 4 stars, but the online review system of GalaTent is terrible and has unacceptable bugs. I tried to contact customer services to help me upload my review and they were unfriendly and borderline rude. The new rating reflects my combined opinion about the great product and the poor attitude of the online chat.
Response from Gala Tent UK
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Jossy Sayir
4/5
2016-06-16
GalaTent have been putting in a great effort at making their products user friendly and suitable directly for end consumers rather than just for professional tent hire companies. I am one of those end consumers and I appreciated their clear explanatory videos and help setting up the tent. However, this is not quite 'IKEA-level' yet and there is still much to improve on the completeness of their explanations, so currently as an end user I had to do some figuring out myself and couldn't rely solely on the videos. For example, the videos don't show what to do with the 'middle legs' flaps nor that you have to put the 'C' legs with the holes down facing outwards in order to peg them in. There are no instructions on how to attach the end walls or side walls if you decide to leave out some bays to create an opening (as advertised on the product description.) Nevertheless, this is a fantastic solid product and I am delighted with my purchase and with GalaTent's effort to make it user friendly. I hope that GalaTent keeps working on it and listening to customer feedback and make their product and instructions even better!
Response from Gala Tent UK
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Mrs Linda Jackson
5/5
2016-06-15
Helpful information on the phone, prompt delivery and easy to erect! keep the rain off and our fundraising event was a success!
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Mrs Nicola Woodrow
Coventry
Coventry
5/5
2016-06-12
Quality of goods
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Douglas Thomson
Sedbergh
Sedbergh
5/5
2016-06-12
Simple order - tent poles. Needed fast efficient supply - got it!
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A Clarke
Worcester
Worcester
5/5
2016-06-12
Fantastic quality - easy to assemble. We no longer have to worry about it raining! Would highly reccomend
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Ms Genevieve Early
Oxfordshire
Oxfordshire
5/5
2016-06-12
Durability reviews and solid structure, fireproof, waterproof
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Scott Dingley
Calne
Calne
5/5
2016-06-12
Excellent quality marquee. Good delivery. Would be nice if storage bags were included.
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John Du Bois
Pulborough
Pulborough
5/5
2016-06-11
My old bag wore out. The new one is a much better design, particularly the relocated and bigger wheels. I am very pleased with it.
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