See What Our Customers Are Saying About Gala Tent

as my 6 x3 gazebo has 6 legs and folds down to to just over 5 ft it is the perfect size to fit in a standard size transit van so that is perfect nice and stable in the wind with weights and groundbars so as i see a 6 x 4 on ebay reasnable price and in the picture it has 6 legs one would assume that t will be the same size or slightly bigger in the bag bit of a shock when it arrived i thaught i had been sent the wrong frame at first 4 legs and nearly 7ft tall in the bag that s not going to fit n the van so put it up in light wind it bends and as there are no legs in the middle for support it is unstable in light wind not what i was expecting the main problem is that it if 2 ft to long to fit in any van as it is for use at a dog rescue all vans have fixed dog crates in them and gazebos can only be put in behind the seats from the sliding door to tall to stand it up in most vans to long to slide it in so a total waste of money only buy one of these size f you drive a 7.5 ton truck bad design unstable and bends when you erect it

Purchased a galatent due to perceived quality and advertised as in stock and next day delivery. Received 5 out of 6 boxes next day and had to wait another 3 days for final box. I had to cancel my event so very disappointed. Do not expect next day delivery. Quality of product very good.

Logo had been altered without consultation and was different from proof. There were blemishes across the print.The print had been put on across a seem - I assume over time this will peel off.

I'm happy with the marquee frame but not the Canopy

The Clamps are to big to fit the lower part of the leg, and the whole mech is very big, unnecessarily so.

Response from Gala Tent
Thank you for your review Jamie, the straightening bars or only designed to fit the upper leg, for the lower legs we would recommend the ground bar set.

The product and delivery are always good but I object to receiving a phone call after the order was placed doubling the cost of delivery because I live on the northern Scottish mainland. You ask for the post code and your software should tell me the cost before I place the order. Your web site should not say £7.99 for any number of items without mentioning location.

Responce from Gala Tent
Thank you for your review Ms O'Doherty, there is an option in our shopping basket for Highlands and Islands of Scotland, we hope this will not deter you from using our services in the near future.

Frame was light and easy to erect. Sadly the canopy has not survived well, now bleached and having many tears, particularly at the corners and seams. It is looking like we will have to purchase a canopy made of thicker and stronger material.

We purchase a Ground bar set to go with the Pro-50 Gazebo. The Gazebo is perfect, the ground bar set is not! States Aluminium box section framework on the description. It is clearly steel, painted and very heavy.

Excellent products and great prices, on the minus side paid the price for some very poor after sales advice when wrong parts were sent in error and ending up having to pay return postage on wrong parts! Left a very bitter taste in the mouth having spent thousands on numerous items when a simple explanation that there a several sizes of A pole depending on the span of the tent would have avoided such an error! Doubt I'll be buying anything else from them again as a consequence!

Poor attention to detail, delivered with a window upside-down (replaced only after photo sent)

The quality and speed of delivery deserves a 5 star rating, but when I wanted to purchase a different style of tent side the price quoted was more than the cost of the complete tent! It seems unless it is a stock item the price is over the top. I couldn't even purchase a door zip to install myself.

Response from Gala Tent
Thank you for your review Mr Dean, your feedback is very important to Gala Tent, unfortunately with one off bespoke work this carries a high value but we do guarantee quality workmanship.

We bought a Gala Tent a little over a year ago. The inside of the roof panel has now got black stains on it, where dirt from any rain has seeped through the stitching. We sent photos to gala tents, but they say that this is normal wear and tear, so does this mean that they all go black inside a year? The eyelets where the elastic ties go are also coming apart. They also tried to say that it was out of warranty, this was untrue when we first started to complain, I said this to a Miss Morgan, she said that she would get someone to call us, I sent our contact details several times, and have never heard a thing. So basically fobbed off and then ignored, so we would not recommend this company to anyone in the future.

Response from Gala Tent
Thank you for your review Mr Dalton, your feedback is very important to Gala Tent. It is a common mistake to believe that your marquee is leaking, and also after 12months of continues use it is reasonable to say that your structure would require some maintenance.

Case Study
The case study, which was performed, involved, an experiment, which provided scientific evidence that Gala Tent material, does not leak. The water you are seeing is caused by the British ever-changing climate. It is impossible for water to leak in your Gala Tent, however water will appear inside and in some cases saturate, this was proved to be condensation when hot air meets cold and this can be extreme in some cases especially on soft ground as moisture is also drawn from the ground.
We can assure you your structure is not leaking and the only way you can help this situation would be installing a dehumidifier or leaving the doors open providing adequate ventilation so the structure can acclimatize. Any structure that is being hit from all angles by the elements, which is totally enclosed will generate condensation this is the laws of physics. The problem is also renowned in static caravans, that’s why they fit dehumidifies or stand salt pots in them to absorb the moisture, as when they are left for long periods of time on the return visit they are dripping inside with water (condensation) now how did that get there? It’s a very similar situation.
Gala Tent regularly attend outdoor shows and set up the structures and as the climate changes especially through the night water can be dripping from the ceiling the next morning, its simply the nature of the beast.
If you are not satisfied by this straightforward scientific explanation then here’s a simple experiment you can perform yourself. All you need is a hose pipe and an erected Gala Tent hold a hose pipe over your canopy and pour water over it, then go inside, we can guarantee you the joints are seam sealed and no water will pour into your Gala Tent.
More FAQ’s can be answered from the this link: http://www.galatent.co.uk/marquee_questions.asp

After lots of trying to put my works address as a delivery address and the web site is just not up to the job, I had a email to say yes its been done Great I thought, but no you can't select this on web site, so on my 5th attempt I place a order for a 4m x 8m Gala Tent with as told by said email to put delivery address in box at bottom and guess what after getting a trailer to haul load to club and phoning to check delivery and that under NO WAY was it to go to my home address as no one there, YES YOU GUESSED went to home, Great love towing a trailer for 100 miles with nothing in it.So I phone in the morning i email as well and I have had no feed back as of yet!! This is my second purchases and might well be my last!!

Response from Gala Tent
Thank you for your review Mr Fox, your feedback is very important to Gala Tent, we are very sorry for the inconvenience of our 3rd party address policy has caused you, however fraud is a major issue and security checks are a must. We have now put in place a Secure Order Transfer system so you can order your item over the phone to a 3rd party address safely and securely

In May 2011 we ordered a marquee and gazebo with other equipment at a cost of over £1200.00. We are a small diving business and needed the items for the season, to cut a long story short, we lost business to another company because the marquee didn’t turn up until the end of August and still parts of it were in Holland... the gazebo didn’t turn up until September we lost on site business at the harbour, the customer service was non existent we had to do all the emailing, phone calling and finding lost items if we could, they sent replacements eventually, and visa debit got some of our money back, Gala Tents will tell you they gave us our gazebo free of charge. big deal, we would rather have had it on time, so giving it to us FOC only proves they know they are in the wrong as Visa had already decided they were in the wrong. As a result we have lost business and when we told Gala Tents they didn’t care...as for the product it is good just the delivery and customer service leaves a lot to be desired, so be careful if you are ordering from them. It seems if all goes well the customer service is great, once things start going wrong they all hide. Good customer service is how they deal with problems when things go wrong isn’t it?

Response from Gala Tent
Thank you for your review, I would like to emphasise that each and every feedback response we receive is taken very seriously. Gala Tent believe that the customer is key and we aim to provide the best possible service to each and everyone. Unfortunately in this instance Gala Tent were severely let down by the third partie courier service. I would like to take this opportunity to assure you that although the complaint revolves around a third partie who let Gala Tent down, we accept full responsibility and would like to assure you that a full complaint was made due to the unreliable service they displayed in this instance. I am happy however to inform you that after several meetings with the managing directors of this company we have not experienced anything but first class service since. Therefore I hope your unfortunate experience has not deterred you from shopping with Gala Tent Ltd.Although I am aware an agreeable conclusion was reached if you require any further assistance from our dedicated customer service team please do not hesitate to contact Gala Tent