See What Our Customers Are Saying About Gala Tent

The items that I purchased (4 sets of cast iron weights) cannot be faulted and are extremely worthwhile even though they are slightly on the expensive side. (They have just increased by £10.00 per pair so I assume Covid/Brexit taking a bite!).The review would get 5 stars but oh dear..the salesman/customer service are woefully inadequate in following through on their commitment of keeping the customer informed and managing their expectations. This order arrived 2 weeks later than promised and I had to ring them once to check where my order was.The main order of a gazebo, sides, ground bars bars and weights took 3 months having paid fully on Day 1!! Not once was I contacted to say that there was a delay: I chased/rang SIX times for this.That being said once the gazebo arrived I was very pleased with it as I had bought it to replace a GalaTent Gazebo purchased 10 years previously which finally gave up the ghost with Storm Bella over Christmas 2020.Perhaps an internal management course for Managing Customer Expectations should be run.

Very happy with prompt delivery. Managed to erect it on my own once I realised that it was easier to attach the corners after final extension of the frame which is otherwise very stiff. Maybe this will become easier with time as perhaps the canopy will stretch a bit. Anyway very happy with this solidly built product.

Very nice little chairs, very good value, perfectly do the job they are intended to do. Delivery was prompt once I got in touch with gala tent to query why, having placed and paid for the order 2 weeks ago , I had neither received an order confirmation, nor the chairs. The oversight was rectified very promptly.

The canopy itself is fine - I have not yet used the sides. Once the intial problem over delivery was sorted, everything seemed to go ok after that.

This is a replacement canopy. The first one ripped the first year, but I did leave it out in strong winds. I used it a second year, by using extra strong tape, but it was too perished to use a third year. I have just put the new canopy up, and I’ll make sure it’s packed away by September. The frame is sturdy enough. We have secured it to our wall and patio, to keep it secure.

GOOD PRODUCTS AT A GOOD PRICE.

Bought a Shade Pro DX gazebo this March and it's been up for about a month. We were impressed with the strength and quality of the product. Factors that persuaded us to use Gala was the availability of spare parts and good customer service. Now the bad news - one of the spring loaded locking pins on a leg slider disappeared when we partially took down the gazebo to move it slightly. The leg now can't be locked into position. Used the contact us option on website but no response yet (3 days later). Searched website for DX spare parts - can't find any. DX has octagonal frame, so other types won't fit. Tried to chase up online. Find I cannot register my warranty as now more than 30 days from purchase, even though in mid-May I was still getting emails inviting me to review the product. Can't get through to a human. Feeling frustrated. At least the gazebo is up, albeit slightly lop-sided. Hoping to get some sort of response soon.

Good product. I had a slightly weird experience of delivery. Having paid for one day delivery which I didn't have a choice about. I then got a phone call 2 days later telling me the product was now in stock and yet it wasn't sent on to me till I rang back and requested that it was and getting through washy perfectly easy. I understand they believed they had told me it was out of stock so I am happy to accept it was an admin error.

Gala tents are great however the website lets them down with lack of information and even their customer service team seem unsure about product details. Also part of my order sat in the couriers depot damaged and I never got it for the date and event I ordered it for. Ordered Monday for next day delivery and only half arrived Thursday. Replacement didn't arrive until Saturday afternoon by which time wedding was in full swing. Great product let down by lack of detail on website and delivery

Very please with our Marque good service.

Well made , strong product, received different colour to advertised ones, would of preferred the darker colour. (Bright Blue arrived , not Navy shown.)Velcro straps , good

Brilliant customer service, I rang to enquire about which patch I needed for our gala tent, and they even found our old invoice from years ago to make sure I selected the correct one! I then ordered online and the patches were delivered the very next day! The only reson I haven't given the full 5 stars is that there are no instructions available for using the repair kit patches. Thank you Gala Tent for such good service!

Fantastic product couldn’t be happier with the pro 50 gazebos I purchased a wonderful recommended alternative to the marquees that were sold out. Really helpful staff. Would recommend to anyone personally or professionally. The delivery company however really let the whole process down and would not recommend using them to anyone.

Frame nice and sturdy aluminium so shouldn't rust; cover and sides waterproof, was quite stiff to put up the first time but hopefully will get better with time if not the wd40 will have to come out .The design of the side walls has changed from the video the ground bars now have to be pushed through a pocket at the bottom of the walls, this shouldn't be a problem although tricky if in a confined space, what lets it down is that the ground bars which are in contact with the ground, after one use in the rain and left up for only two days are showing rust and will stain the bottom of the walls over time

Brilliant good quality