Our Ongoing Commitment to Quality: Why ISO 9001 Accreditation Matters

Above (L-R): Ryan Bracha, Mark Thompson, Jason Mace, Andrew Scott, Rick Lyons.

At Gala Tent, our mission has always been simple: deliver the very best products and services, with a focus on quality, reliability, and continuous improvement. That mission has been at the heart of our business since day one — and now, it has been officially recognised through our ISO 9001:2015 accreditation - certificate number 14142792.

This achievement is more than a tick-box exercise. It represents a culture of quality running through every part of our organisation, ensuring that our customers always receive products and support they can trust.

But what does ISO 9001:2015 actually mean — and why should it matter to you as a customer?

What is ISO 9001:2015?

ISO 9001:2015 is the internationally recognised benchmark for quality management systems. It proves that a business has the structures and processes in place to consistently meet both customer and regulatory requirements.

The standard is built on principles such as:

• A strong customer focus

• Leadership commitment

• A robust process approach

• Risk-based thinking

• Evidence-driven decision making

• Continuous improvement

In short, ISO 9001:2015 ensures that a business is not only performing today, but is committed to ongoing improvement well into the future.

Why is Gala Tent’s certification significant?

Gala Tent was audited across multiple criteria including customer satisfaction, supplier management, internal training, documentation control, and risk-based thinking. The outcome was a 100% clean audit with no non-conformities and zero observations — an extraordinary result that demonstrates the company’s outstanding internal systems and dedication to its customers.

As stated in the audit summary (01/07/2025), the certification scope covers Gala Tent's core operations, including the manufacture, storage, and distribution of marquees, gazebos, and associated event equipment. The business was found to be operating with full compliance, strategic awareness, and a robust framework for quality assurance across every department.

Behind the Certification: A Testament to Dedication and Continuous Improvement

The ISO 9001 journey wasn’t just a paperwork exercise—it was a company-wide mission led with determination by Andy Scott (Director), Ryan Bracha (Marketing Manager), and Richard Lyons (Procurement Manager). CEO Jason Mace provided strategic direction and personally signed off on the Quality Policy displayed at headquarters in Rotherham, South Yorkshire.

Ryan Bracha, who oversaw the CRM system upgrades and internal communications, commented:

“This wasn’t about ticking boxes—it was about building a stronger, smarter Gala Tent. Our clients demand reliability, and now we have a globally recognised badge that proves we deliver it.”

Andrew Scott, instrumental in staff training and operational alignment, added:

“Our customers now know we don’t just talk about quality. We live and breathe it. ISO 9001 is our foundation to grow even stronger, together.”

The evidence backs up their statements. Gala Tent’s 2025 improvement strategy included:

• Introducing a lead management system to improve customer follow-up and conversion rates

• Streamlining internal document control and performance monitoring

• Enhancing product traceability with improved batch labelling

• Delivering same-day dispatch on 95% of orders

• Reducing customer complaints by 10%

• Achieving 100% product training for the sales team within 6 months.

• Customer-Centric Thinking at Every Level

Gala Tent’s success in securing ISO 9001 wasn’t achieved in isolation. The audit included deep scrutiny of customer interactions, and client feedback played a major role. Gala Tent’s use of Trustpilot and Google Reviews, as well as proactive phone interviews, formed a major feedback loop used for continuous refinement of services and logistics.

Customer complaints are logged with transparency and tracked with root cause analysis — from delivery delays to product queries — ensuring every issue results in action, not excuses. The corrective action system ensures patterns are detected, solutions implemented, and performance improved.

Why Choose an ISO 9001 Accredited Supplier?

When you choose Gala Tent, you’re not just choosing a marquee or gazebo. You’re choosing a partner with a proven commitment to quality. Here’s how that benefits you:

• Consistent quality — You receive reliable, high-standard products every time.

• Faster issue resolution — Our processes ensure that if a problem occurs, it is identified and addressed quickly.

• Better communication — Our team follows structured methods to keep you updated from order to delivery.

• Continuous improvement — We regularly review how we can serve you even better, so your experience keeps improving.

• Greater confidence — You can trust that our systems, staff, and products meet rigorous international standards.

As our CEO Jason Mace put it:

“Continuous improvement has been at the heart of everything we do for 25 years, from the products we supply to the systems we use. This accreditation is testament to our dedication to providing quality in everything.”

Quality, Backed by Experience

For over 25 years, Gala Tent has supported customers in every sector — from private events to commercial and industrial projects — by providing durable shelters, robust event equipment, and a trusted customer service team. Achieving ISO 9001:2015 is the next step in that legacy of excellence, giving customers even more confidence in working with us.

Our commitment to quality means we have systems that can grow and adapt with you, whether you need a single branded gazebo, a large-scale commercial structure, or ongoing event support. Every product and every service we offer is designed to make your life easier and your business look more professional.

Our Vision for the Future

The journey doesn’t stop here. Maintaining ISO 9001:2015 means we will be continuously audited and reviewed to ensure our standards remain high. That means you can expect:

• Ongoing investment in staff training and skills

• New innovations to make processes even more efficient

• Regular improvements to how we handle orders, deliveries, and aftersales support

• Transparent systems to help us stay accountable and responsive

Our accreditation isn’t a one-time achievement — it’s a promise that Gala Tent will keep raising the bar year after year.

Why It Matters

Whether you’re a hospitality operator looking for reliable structures, a motorsport team in need of branded pit perches, or a wedding organiser relying on precision and punctuality—Gala Tent’s ISO 9001:2015 certification means you're working with a company that doesn't compromise on quality.

This certification validates every promise made on the Gala Tent website, every product brochure, and every client phone call. It affirms that Gala Tent is not only capable of meeting expectations but continually raising them.

Certified to Deliver. Committed to Excel